Data Deletion Instructions

Heyjaanu · Last updated 3 September 2026

You can have every piece of data we hold about you deleted. There is no form to fill in and no account to create.

If you commented on a post and received an automated reply

  1. Email support@heyjaanu.com with the subject Data deletion.
  2. Include the Instagram handle you comment from. That is all we need to find your records — we hold no other identifier for you.
  3. We confirm within 30 days that it is done.

One record is kept on purpose, and only if you ask us to stop contacting you. If you have opted out, we keep a note that you did. Deleting that note would allow the automation to message you again the next time you comment, which is the opposite of what you asked for. It contains your Instagram-scoped ID and nothing else.

If you are a business using the service

  1. Email the same address from the address on your account.
  2. We can either export everything held for your organisation, or delete it entirely.
  3. Deletion removes the whole organisation: your connected Instagram account and its stored token, your automations, every record of what was sent, your team’s sign-in accounts, and your history. It cannot be undone.

Revoking access from Instagram instead

You can also cut off our access at any time without contacting us, from Instagram itself:

  1. Instagram app → Settings and privacy
  2. Website permissions → Apps and websites
  3. Find this app and choose Remove

That immediately stops all future access. It does not by itself delete data already held — email us as above for that.

What deletion actually does

Deletion is carried out against the database, not by marking a row hidden. Records tied to you are removed, and records that reference them are removed with them. We do not retain a shadow copy for analytics, and we do not sell or share data with anyone who would hold a copy we could not reach.

Contact

Email: support@heyjaanu.com